Privacy Policy
DAHABSHIL INC. PRIVACY POLICY
The purpose of Dahabshil’s Privacy Policy is to formulate the company’s policy to comply with the specific requirements set forth in the Gramm-Leach-Bliley Act (GLB Act). The guidelines entailed here shall enable Dahabshil to protect its entrusted customer information as required by the GLB Act.
Please read our Privacy Policy carefully to get a clear understanding of how we collect, use, protect or otherwise handle your Personally Identifiable Information. This Private Policy gets updated periodically and was last updated June 4, 2020.
The objective of our Private Policy is to:
- Insure the protection, security, and confidentiality of non-public customer information.
- Protect against loss or destruction of our customer information.
- Protect against unauthorized access to or use of customer information.
- This Policy explains what personal information we collect about you, with whom we share it, and how you can elect in certain situations to not share information with third parties. “Personal Information” refers to information such as name and email that can be used to identify you individually.
- We may amend this Policy at any time, and whenever we do so we will notify you by posting a revised version on the Website. If, however, we plan to make a material change in the way we collect, use, or store your personal information, we will provide prior notice on our website, and by email. You will then have the chance to decide whether or not we will use or disclose your information in that new manner, whether through an “opt-out” procedure or by ending your relationship with us. Such changes will become effective, at the earliest, 30 days after the date of the email notifications.
- Minors (those under the age of 18 years) are not eligible to use our Service. We ask that minors refrain from using our Service or submitting any personal information to us.
- If you have questions or concerns regarding this Policy, you should contact us.
- Personal and financial Information you give us as a result of using the Service, such as your address, e-mail address, date of birth, telephone number, all or part of your Social Security number, bank account online login information, bank account number, and credit/debit card number. Under certain circumstances we will also collect and save information obtained from scanned copies of official identification documents, including your Passport, Drivers’ License or state issued ID.
- Third party personal information you provide in order for us to facilitate funds transfers, such as your recipient’s full name, physical address, email address, and phone number. However, we will not contact your recipients except as instructed by you or as required to complete a transaction. This information is only used for the sole purpose of completing your request or for whatever reason it may have been provided.
- Information about your usage of the Service, including your transaction history, and how and to whom you use the Service to send or receive money;
- Information that we lawfully obtain from third parties, such as identity verification services, electronic database services, and credit reporting agencies;
- Information that we indirectly obtain from you, such as information about the hardware and software you use when accessing the Service, your IP address, and the pages you access on this website;
- Recordings of your communications with our Customer Service department, including telephone calls and electronic communications.
- Any additional personal information you provide to Dahabshil online, by e-mail, chat or telephone.
- To process your transactions.
- To verify your identity.
- To collect payment for your use of the Service.
- To track, improve and personalize our Services, content and advertising
- To troubleshoot problems with the Service.
- To comply with applicable laws and regulations, such as those relating to “Know Your Customer,” and Anti-Money Laundering requirements.
- To detect and prevent fraud and other illegal uses of the Service.
- To create an account connection between your Dahabshil account and a third-party account or platform (such as your online bank account);
- To send you marketing notices, service updates, and promotional offers
- To collect survey information that will be used to monitor or improve the use of our Service and overall customer satisfaction.
- Third-party service providers under contract with Dahabshil Inc. that help us with our business operations, such as transaction processing, fraud prevention, marketing, market research, and validation of information provided. These third parties are prohibited from using your information for their own separate business purposes.
- In the event of the sale, acquisition or merger of some or all of our assets, your personal information might be a part of the transferred assets. We shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our website.
- Law enforcement, government officials or other third parties, but only
- in connection with a formal request, subpoena, court order, or similar legal procedure; and,
- when we believe in good faith that disclosure is necessary to comply with the law, prevent physical harm or financial loss, report suspected illegal activity, or to investigate violations of our Terms and Conditions Agreement.
- Other third parties that you consent or direct, which may include you authorizing an account linking for a third-party service, account and/or platform.
- For the purposes of this privacy policy, an “account linking” with such a third party is a connection you authorize or enable between your Dahabshil account and a non-Dahabshil account, payment instrument, or platform that you lawfully control or own. When you authorize such a connection, Dahabshil and the third-party will exchange your personal information and other information directly. Examples of account connections include: connecting your Dahabshil account to a third-party data aggregation or financial services company, if you provide such company with your account log-in credentials;
- If you connect your Dahabshil account to other banking or similar accounts, directly or through a third-party service provider, we may have access to your account balance and account and transactional information, such as purchases and funds transfers. If you choose to create an account linkage, we may receive information from the third-party about you and your use of the third-party’s service. We will use all such information that we receive from a third-party via an account connection in a manner consistent with this privacy policy.
- Information that we share with a third-party based on an account connection will be used and disclosed in accordance with the third-party’s privacy practices. Before authorizing an account connection, you should review the privacy notice of any third-party that will gain access to your personal information as part of the account connection.
- our staff (but their use shall be limited to the performance of their duties and in line with the reason for processing);
- other companies within our group if any;
- our platform, database, and website hosting suppliers to enable them to maintain, protect, support and host those solutions which are used to store our research;
- various third parties who provide software and tools which are used to operate our business (including email, instant messaging, document/contract management and file-sharing);
- Other third parties in the event of the sale, acquisition or merger of some or all of our assets if your personal information is part of the transferred assets (we shall notify you in the event of such an occurrence, as well as any choices you may have regarding your personal information, by placing a notice on our Site).
- obligations and/or retention periods imposed on us by applicable laws and/or our regulators
- the amount, nature, and sensitivity of the personal information
- the potential risk of harm from unauthorized use or disclosure of your personal information, and
- the purposes for which we process your personal information and whether we can achieve those purposes through other means.